Terms and Conditions

 

It is very important to us that our customers are happy with our products and we will always ensure to find a quick and easy solution to any problem that may arise. But in order to be clear and fair, we have put together some helpful guidelines.

Turnaround times
Mobiles are usually dispatched 10 days after your order has been received and accepted.
We will email you once your piece has been posted.

Refunds
As our pieces are made-to-order we cannot offer refunds on purchases if you change your mind. If there is a quality issue please send us an image and a description of the issue so we can work with you to find the best solution.

Sale Items
There are no refunds or exchanges on any items purchased on sale. There are no returns or exchanges on any samples or seconds items.

International and Domestic Shipping
We offer International and Domestic shipping. We charge a handling and delivery fee of $20 for single orders and use Australia Post. We post items from our Melbourne studio approximately 10 days after your order has been accepted. Wholesale order shipping is calculated per order and quoted individually. 

Please Note: Any additional charges such as local taxes or customs fees that your country may apply are not included. We do not accept responsibility for international taxes or fees. If you do not pay any applicable country taxes or fees your items will be returned to us, and additional shipping charges will need to be paid in order for us to resend your purchase.

Tracking
We will send you a tracking number once your order has been dispatched.

Orders
All orders placed with Fellows Mobiles are subject to acceptance and material availability. All Fellows Mobiles products are made-to-order.

Pricing
Prices are subject to change without notice.

Payment
Full payment is required when purchasing our products via our online store. Fellows Mobiles accept payment using PayPal which accepts credit and debit card payments.

Layby
Please contact us to discuss your layby request.

Copyright and Intellectual Property Rights 
Your use of this site and its content does not give you any rights in relation to any designs, trademarks, copyright and all other intellectual property and material rights relating to Fellows Mobies products and any other items and images on this site.

All other third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property laws. You are only permitted to use the items as authorised in writing by Fellows Mobiles partners Paul Vizzari and Lydia Sumner. Any reproduction or redistribution of items is strictly prohibited.